orderBy('id', 'desc')->paginate(10); return Response::view('ticket.ticketList', $view); } // 回复工单 public function replyTicket(Request $request) { $id = $request->get('id'); $user = Session::get('user'); if ($request->method() == 'POST') { $content = clean($request->get('content')); $content = str_replace("eval", "", str_replace("atob", "", $content)); $content = substr($content, 0, 300); $obj = new TicketReply(); $obj->ticket_id = $id; $obj->user_id = $user['id']; $obj->content = $content; $obj->created_at = date('Y-m-d H:i:s'); $obj->save(); if ($obj->id) { // 将工单置为已回复 $ticket = Ticket::query()->with(['user'])->where('id', $id)->first(); $ticket->status = 1; $ticket->save(); $title = "工单回复提醒"; $content = "标题：" . $ticket->title . "
管理员回复：" . $content; // 发通知邮件 if (!$user['is_admin']) { if (self::$systemConfig['crash_warning_email']) { try { Mail::to(self::$systemConfig['crash_warning_email'])->send(new replyTicket(self::$systemConfig['website_name'], $title, $content)); Helpers::addEmailLog(1, $title, $content); } catch (\Exception $e) { Helpers::addEmailLog(1, $title, $content, 0, $e->getMessage()); } } } else { try { Mail::to($ticket->user->username)->send(new replyTicket(self::$systemConfig['website_name'], $title, $content)); Helpers::addEmailLog($ticket->user_id, $title, $content); } catch (\Exception $e) { Helpers::addEmailLog($ticket->user_id, $title, $content, 0, $e->getMessage()); } } // 通过ServerChan发微信消息提醒管理员 if (!$user['is_admin'] && self::$systemConfig['is_server_chan'] && self::$systemConfig['server_chan_key']) { $serverChan = new ServerChan(); $serverChan->send($title, $content); } return Response::json(['status' => 'success', 'data' => '', 'message' => '回复成功']); } else { return Response::json(['status' => 'fail', 'data' => '', 'message' => '回复失败']); } } else { $view['ticket'] = Ticket::query()->where('id', $id)->with('user')->first(); $view['replyList'] = TicketReply::query()->where('ticket_id', $id)->with('user')->orderBy('id', 'asc')->get(); return Response::view('ticket.replyTicket', $view); } } // 关闭工单 public function closeTicket(Request $request) { $id = $request->get('id'); $ticket = Ticket::query()->with(['user'])->where('id', $id)->first(); if (!$ticket) { return Response::json(['status' => 'fail', 'data' => '', 'message' => '关闭失败']); } $ticket->status = 2; $ret = $ticket->save(); if (!$ret) { return Response::json(['status' => 'fail', 'data' => '', 'message' => '关闭失败']); } $title = "工单关闭提醒"; $content = "工单【" . $ticket->title . "】已关闭"; // 发邮件通知用户 try { Mail::to($ticket->user->username)->send(new closeTicket(self::$systemConfig['website_name'], $title, $content)); Helpers::addEmailLog($ticket->user_id, $title, $content); } catch (\Exception $e) { Helpers::addEmailLog($ticket->user_id, $title, $content, 0, $e->getMessage()); } return Response::json(['status' => 'success', 'data' => '', 'message' => '关闭成功']); } }