[
'op' => '操作',
'id' => '工单ID',
'title' => '主题',
'status' => '工单状态',
'type' => '工单类型',
'userid' => '提交用户',
'datetime' => '创建时间',
],
];
/**
* 后台工单页面
*
* @throws Exception
*/
public function index(ServerRequest $request, Response $response, array $args): Response|ResponseInterface
{
return $response->write(
$this->view()
->assign('details', self::$details)
->fetch('admin/ticket/index.tpl')
);
}
/**
* 后台更新工单内容
*/
public function update(ServerRequest $request, Response $response, array $args): Response|ResponseInterface
{
$id = $args['id'];
$comment = $request->getParam('comment') ?? '';
if ($comment === '') {
return $response->withJson([
'ret' => 0,
'msg' => '工单回复不能为空',
]);
}
$ticket = Ticket::where('id', $id)->first();
if ($ticket === null) {
return $response->withJson([
'ret' => 0,
'msg' => '工单不存在',
]);
}
$content_old = json_decode($ticket->content, true);
$content_new = [
[
'comment_id' => $content_old[count($content_old) - 1]['comment_id'] + 1,
'commenter_name' => 'Admin',
'comment' => $comment,
'datetime' => time(),
],
];
$user = User::find($ticket->userid);
$user->sendMail(
$_ENV['appName'] . '-工单被回复',
'warn.tpl',
[
'text' => '你好，有人回复了工单，请你查看。',
],
[]
);
$ticket->content = json_encode(array_merge($content_old, $content_new));
$ticket->status = 'open_wait_user';
$ticket->save();
return $response->withJson([
'ret' => 1,
'msg' => '提交成功',
]);
}
/**
* 喊 LLM 帮忙回复工单
*/
public function updateAI(ServerRequest $request, Response $response, array $args): Response|ResponseInterface
{
$id = $args['id'];
$ticket = Ticket::where('id', $id)->first();
if ($ticket === null) {
return $response->withJson([
'ret' => 0,
'msg' => '工单不存在',
]);
}
$content_old = json_decode($ticket->content, true);
// 获取用户的第一个问题，作为 LLM 的输入
$ai_reply = LLM::genTextResponse($content_old[0]['comment']);
$content_new = [
[
'comment_id' => $content_old[count($content_old) - 1]['comment_id'] + 1,
'commenter_name' => 'AI Admin',
'comment' => $ai_reply,
'datetime' => time(),
],
];
$user = User::find($ticket->userid);
$user->sendMail(
$_ENV['appName'] . '-工单被回复',
'warn.tpl',
[
'text' => '你好，AI 回复了工单，请你查看。',
],
[]
);
$ticket->content = json_encode(array_merge($content_old, $content_new));
$ticket->status = 'open_wait_user';
$ticket->save();
return $response->withJson([
'ret' => 1,
'msg' => '提交成功',
]);
}
/**
* 后台查看指定工单
*
* @throws Exception
*/
public function ticketView(ServerRequest $request, Response $response, array $args): Response|ResponseInterface
{
$id = $args['id'];
$ticket = Ticket::where('id', '=', $id)->first();
if ($ticket === null) {
return $response->withRedirect('/admin/ticket');
}
$comments = json_decode($ticket->content);
foreach ($comments as $comment) {
$comment->datetime = Tools::toDateTime((int) $comment->datetime);
}
return $response->write(
$this->view()
->assign('ticket', $ticket)
->assign('comments', $comments)
->fetch('admin/ticket/view.tpl')
);
}
/**
* 后台关闭工单
*/
public function close(ServerRequest $request, Response $response, array $args): Response|ResponseInterface
{
$id = $args['id'];
$ticket = Ticket::where('id', '=', $id)->first();
if ($ticket === null) {
return $response->withJson([
'ret' => 0,
'msg' => '工单不存在',
]);
}
if ($ticket->status === 'closed') {
return $response->withJson([
'ret' => 0,
'msg' => '操作失败，工单已关闭',
]);
}
$ticket->status = 'closed';
$ticket->save();
return $response->withJson([
'ret' => 1,
'msg' => '关闭成功',
]);
}
/**
* 后台删除工单
*/
public function delete(ServerRequest $request, Response $response, array $args): Response|ResponseInterface
{
$id = $args['id'];
Ticket::where('id', '=', $id)->delete();
return $response->withJson([
'ret' => 1,
'msg' => '删除成功',
]);
}
/**
* 后台工单页面 Ajax
*/
public function ajax(ServerRequest $request, Response $response, array $args): Response|ResponseInterface
{
$tickets = Ticket::orderBy('id', 'desc')->get();
foreach ($tickets as $ticket) {
$ticket->op = '';
if ($ticket->status !== 'closed') {
$ticket->op .= '
';
}
$ticket->op .= '
查看';
$ticket->status = $ticket->status();
$ticket->type = $ticket->type();
$ticket->datetime = Tools::toDateTime((int) $ticket->datetime);
}
return $response->withJson([
'tickets' => $tickets,
]);
}
}